Customer Service Executive

• Manage the customer accounts.
• Understand the enquiry from customer by phone conversation and emails & Provide shipping solutions to customers.
• Submit SI & VGM to carriers accurately and on time after receiving and checking SI from customers.
• Send Pre-Alert to Oversea Agent.
• Coordinate Account to follow payment (make Debit Note, remind customers to settle payment on time).
• Track and trace shipment status with carriers and follow releasing cargo at destination to avoid any charges incurred.
• Solve all troubles to ensure all steps go smoothly.
• Responsible enquiry from customers and agents in Vietnam and overseas
• Sale UUL bookings to NVOs/BCOs every week with certain targets.
• Offer quotation to customers according to the company guidelines or upon a written approval by General Director or Management
• Ensure quotation, service schedule, shipment plans, booking, send to customers timely
• Coordination with agents in Vietnam and overseas to provide service schedule and rates timely
• Sourcing new vendors (service providers)
• Check rates and schedule from carriers (service providers) weekly
• Prepare schedule and cost reports weekly
• Analysis of customer demands monthly
• Prepare weekly shipment plans for carriers (service providers)
• Prepare monthly flow share based on the rate analysis and demand of services
• Ready to back up other jobs from other colleagues, rotate other positions if any and support other colleagues if any.
• Ready to back up other jobs from other colleagues, rotate other positions if any and support other colleagues if any.

• At least 1 year working experience in a global company (Carrier, Freight Forwarder or Logistics, Supply-Chain). Fresher can be accepted.
• BSc in Maritime, International Transports, Economic, Supply Chain, B.A. or relevant degree
• Good at English, reading, writing and communication.
• Chinese is preferable.
• Excellent knowledge of international shipping regulations and procedures, especially for the TP.
• Advanced MS Excel skills including Vlookup and pivot tables (willing to learn more functions).
• Strong attention to detail and good analytical skills.
• Patience, honestly, assiduous, dynamic.
• Confident and experienced professionals in contributing the growing business in Vietnam. The position requires your enthusiasm, confidence, honesty, dedication and flexibility.
• The ideal candidate will be oriented and have abilities to work under pressure, and demonstrate capabilities to take over new unfamiliar tasks, also be a centralization of clear communication between the executive and others. You will need to be clear on information, communication, and then plan and schedule all of necessary meetings.
Interested candidates please send your English CV via email: thai.thi.nha.vn@cnuul.

• Monthly basic salary (in VND before tax)
• Incentive (for sales department & customer service department)
• Entertainment budgets (for sales department)
• Transportation allowance (for sales department)
• Mobile phone allowance (for sales department & customer service department)
• Dressing allowance (Receptionist)
• Motorbike parking allowance
• Year end bonus (before Tet)
• 13th month salary (year end before Tet)
• Full insurance according to the labor laws
• Annual leave and sick leave according to the labor laws
• Yearly team building
• Year end party

- Đơn xin việc.
- Sơ yếu lý lịch.
- Hộ khẩu, chứng minh nhân dân và giấy khám sức khoẻ.
- Các bằng cấp có liên quan.

- Người liên hệ: CÔNG TY TNHH U.S.UNITED LOGISTICS (VIETNAM) INC

- Địa chỉ: 7th Floor, Yoco Office Building, No.41, Nguyen Thi Minh Khai Street, Ben Nghe Ward, District 1,