* ADVISORY RELATED TO POLICIES IN SERVICE OF CUSTOMER CARE
- Proposing plans to organize activities or give gifts (summarizing classes, teacherss holidays, childrens holidays ...) to enhance the companys position in the eyes of customers.
- Proposal of discount policies, commissions and management fees for related schools and individuals.
- Representatives of company leaders attend or participate in organizing activities organized by schools, inter-schools, and the Education Department.
- Advise pre-sale policy for potential customers, new customers.
- On behalf of BOM to handle relationships with customers, partners, the Education Department in accordance with the direction and direction of CEO.
* HELPING CEO IN BUILDING STRATEGIC ORIENTATIONS FOR BUSINESS DEVELOPMENT AND MARKET EXPANDATION
- Arrange, participate in and prepare materials for meetings between Leadership and customers, local Department of Education when asked.
- Propose and analyze the steps, resources involved in implementation, marketing plans, market surveys and competitors in effective new market access.
- Building and preserving relationships at the Department-level and school-level levels in localities and schools where the company intends to open the market.
- Direct employees to take care of old customers, looking for new customers, build and manage customer databases.
- Researching ways and ways to effectively develop the market, making a difference compared to competitors in order to boost and gain market share.
* BUILDING AND SUPERVISING THE IMPLEMENTATION OF THE REGULATION SYSTEM, PROCESS FOR WORK
- Establishing, supervising and adjusting the implementation of regulations, policies, processes related to the management of staff, teachers, and office operations.
- Comply with the implementation of Financial Regulations, regulations and processes related to the accounting and financial regime of the company.
- Set up the system of forms used in managing teachers and staffs.
- Drafting and organizing the implementation of forms for customer care: survey, feedback...
- Periodically survey the opinions of another Head of Departments on issues related to the support of the operation of Ben Tre office, staff management, teachers.
* MANAGEMENT, ASSIGNMENT OF WORK, EVALUATION, POLICY REQUIREMENTS RELATED TO STAFFS AND TEACHERS
- Advising CEO on company development strategies in the Mekong Delta region, managing Ben Tre office.
- Carry out the management, assignment, evaluation, recommendations for reward, discipline, policy ... for staffs and teachers.
- Perform regular staff training, ensuring the department to complete the tasks assigned by CEO.
- Refer to teacher and school assessments to help staffs perfect the skills needed for the job.
- Managing staffs effectively, ensuring the achievement of sales goals in the direction by CEO.
* DRAFTING DOCUMENTS, DESIGNING GREETTING CARDS... TO THE RELATED PARTIES
- Directing and adhering to the requirements of the schools, with advisory to CEO for each case.
- Performing draft documents, official dispatches... sent out to CEO for approval.
- Coordinate with related departments to prepare documents to send to schools, Education Departments related to teachers, curriculum, invitation documents for cooperation ...
- Design and advise on giving greetting cards, giving gifts on holidays, anniversaries of customers, partners, principals in the assigned market.
- Save and systematize papers, documents, vouchers related to documents, records sent to customers and partners.
* CUSTOMER ASSESSMENT, MARKET SURVEY AND COMPETITION IN EACH DEVELOPMENT STAGE OF THE COMPANY
- Periodically conduct surveys, analysis and report to BOM on the regional market development assigned.
- Manage records, evaluate service use capacity and capability, payment history of customers, evaluate maintain and develop.
- Periodically conduct surveys, analyzes and reports to BOM on direct and indirect competitors.
- Survey customers needs and advise on products suitable for each specific audience.
- Updating the fluctuations likely to affect the companys price policy: standard of living, average income...
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