Shinhan Finance Vietnam

- Xây dựng mối quan hệ với các đại lý xe hơi và khách hàng
- Mở rộng mạng lưới khách hàng và đối tác để phát triển kinh doanh
- Tư vấn về các sản phẩm và dịch vụ vay mua xe hơi
- Đánh giá hồ sơ và hướng dẫn khách hàng chuẩn bị thủ tục khoản vay
- Theo dõi các hoạt động sau giải ngân

General Information:
Job Title : Assistant Partnership Development Manager
Division : Product Development
Department : Product Alliance
Location : Ho Chi Minh City
Report to : Head of Product Partnership Department
No. of subordinates : 0
I. Job Summary:
The job holder is to support Head of Product Partnership Department in leading a North or South sales performance by attaining everyday sales target and surpass expectations of retail sales channel. He/she is responsible for not only building, maintaining the long-term relationship with Merchants/ Partners but also setting up, coaching, and training retail Sales team (if any) to perform respective sales process.
II. Key Roles & Responsibilities
1. Lead and drive Sales volume:
- Directly responsible to manage merchant portfolio to generate sales volume for retail sales channel.
- Follow Up with the contact points in the merchants to solve any issues happen (if any)
- Achieve consistent growth in sales volume in a highly competitive environment.
- Assist Regional Sales Manager to oversee, grow, and coordinate with retail sales channel and to set, measure, and reach goals, plans, and sales targets for the company.
2. Develop retail sales channel’s market:
- Develop marketing/promotion plan & implement it as per agreed objectives in order to Maximize profitability & achieve business growth.
- Be highly responsive to retail sales channel’s needs & ensure their satisfaction in an environment where client needs are constantly changing.
- Provide competitive market information.
- Pro-act to changes in marketplace.
3. Reporting & others:
- Perform any other duties or responsibilities consistent with the role as assigned by management.

1. Sales operation planning, management and monitoring:
- Delivery the sales targets
- Manage tele sales agents, field sales agent through team leaders
- Maintain of low attrition rate for agents and team leaders
- Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they are able to do their job and perform as per company standards
- Ensure all the audit requirements are met and follows the policies laid down by the company
- Ensure the changes in the policies are communicated in time to staff
2. People development, training and motivation:
- Recruitment of agents
- Termination of agents on account of non-performance / disciplinary issues
- Implementation of any process which helps improves process efficiency
3. Problem Complexity:
- Routine Problem – Agent not reporting to work, non-adherence of the process by an agent / team leader
- Non routine – Non-cooperation by team leaders, agents on a certain policy/process of the company to adhere to the changed policy, non-delivery of targets, reduction of no of seats Performance measures
- Daily & monthly originations of loans/insurance policies
- Daily & monthly productivity MIS reflecting the calling & conversion metrics
- Monthly Attrition MIS
- Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally result to show the effectiveness.
- Satisfactory Audit ratings and visit memo’s

- Xây dựng mối quan hệ với các đại lý xe hơi và khách hàng
- Mở rộng mạng lưới khách hàng và đối tác để phát triển kinh doanh
- Tư vấn về các sản phẩm và dịch vụ vay mua xe hơi
- Đánh giá hồ sơ và hướng dẫn khách hàng chuẩn bị thủ tục khoản vay
- Theo dõi các hoạt động sau giải ngân